Cancellation Policy

Contact Information
Email: hello@funkymatcha.com

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Cancelling an Order (Before Dispatch)

EU CONSUMERS ONLY: please use the online withdrawal function ("Withdraw from contract here"), accessible via our dedicated withdrawal page (linked in our website footer), as your primary method of cancelling your order. It does not require you to log in, create an account, or wait for an email confirmation, and is the fastest way to process your request.

All other customers:

To request a cancellation, email hello@funkymatcha.com and include your order number.

After we receive your request, we will send you a confirmation email with our terms. To proceed, you must reply within 48 hours and include your full name and order number.

If we do not receive your reply within 48 hours, the order may be shipped and our standard Refund & Return Policy will apply instead.

If a shipping label has already been purchased but the parcel has not yet left our facility, we may refund the order minus the actual label cost and any non-refundable shipping fees incurred.

Once an order has been dispatched or handed to the carrier, it can no longer be cancelled — please see our Refund & Return Policy for the return process instead.

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Cancelling Pre-Order Items

If your order includes a pre-order item (a product not yet in stock), you may cancel that part of the order at any time before it is dispatched, unless otherwise stated on the relevant product page. Once dispatched, our standard Refund & Return Policy applies instead.

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Order Amendments

If you wish to make changes to an order (for example, delivery address, product variant, or quantity), please contact hello@funkymatcha.com as soon as possible. We cannot guarantee changes can be made once an order has begun processing, but we will make reasonable efforts to accommodate your request before dispatch.

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Items That Cannot Be Cancelled

Cancellations are not possible for:

* Custom-made or personalised products, once production has started
* Digital products or downloadable content

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Refund Processing

Approved cancellations are refunded to the original payment method within 5–10 business days, depending on your bank or payment provider's processing times.

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Right of Withdrawal (EU Consumers)

Separately from the cancellation process above, consumers resident in the European Union have a statutory right to withdraw from their purchase within 14 calendar days of receiving the goods — even after dispatch. This right, including the online withdrawal function, conditions, exceptions, and refund process, is described in full in our Refund & Return Policy.

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Governing Law

This Cancellation Policy is governed by Swedish law. Any disputes will be handled by the competent courts in Sweden, except where mandatory EU consumer protection law applicable to the consumer's country of residence requires otherwise.