FAQs

  • We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

  • Once your order is shipped, we'll send you a tracking number via email.

  • We offer a 30-day return policy for unused and unopened products. Please visit our Returns & Exchanges page for more details.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

  • EU customers: you can submit a withdrawal/cancellation request using the form at the bottom of this page. It's available 24/7 and doesn't require an account.

    All other customers: please contact us at hello@funkymatcha.com as soon as possible with your order number. We'll send you a confirmation email with next steps — you'll need to reply within 48 hours to confirm the cancellation.

    Once an order has been dispatched, it can no longer be cancelled or modified — please see our Refund & Return Policy for the return process instead.

    For changes to an order (e.g. delivery address, product variant, or quantity), contact us as soon as possible — we'll do our best to accommodate changes before the order is processed.

  • Yes, we offer periodic discounts and have a loyalty program for returning customers. Sign up for our newsletter to stay updated on special offers.

  • Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

  • If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.

Submit Withdrawal Request

Please fill out the following form to submit your withdrawal request.